The BTS management team has supported healthcare insurance plans including Blue Cross Blue Shield companies, government health agencies such as Centers for Medicare & Medicaid Services (CMS), and government health insurance processors such as National Government Services (a division of Well Point).
In the Pipeline: Census 2020 Decennial
Federal Emergency Management Administration (FEMA)
Program Requirement and Solution: Black Turtle was tasked to provide omnichannel services of over 300 cleared agents responding to transactions, inquiries, and Tier 1 incidents from those needing direct support from Hurricanes Harvey, Maria, Irma, and the California State Wild Fires. Our fully managed operation includes infrastructure leveraging the FedRamp’d approved NICE InContact IVR / ACD telephony platform that is Section 508 compliant along with a robust CRM system. Black Turtle is proud to have been the first team ready to field calls from those affected by these natural disasters.