Black Turtle Services is now a Cognosante Company

Customer Experience

Cognosante, formerly Black Turtle Services, is a leading healthcare IT solutions provider that now offers a wide-ranging experience in contact center operations and business process outsourcing. We specialize in seamless transition from your current operations, achievement of KPIs within 30 days, continuous improvement in productivity, and a high-quality customer experience.

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About Black Turtle Services

Who We Are

We help our clients deliver better citizen and stakeholder interaction channels by increasing first call resolution, seamlessly driving interactions to the right channel for the individual and the enterprise, and removing obstacles that have a negative impact on customer experience.
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About Black Turtle Services

What We Do

BTS provides ISO-certified customer interaction services including call center, help desk, web chat, email response, SMS response, and self-service web portals for both information and transactions.
NAICS codes 541519 and 561422
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About Black Turtle Services

Join the Turtle

Join our rapidly growing team! We are hiring all levels of contact center staff from Directors to Agents. There is no selling and we offer competitive pay, paid benefits, extensive professional training, and a focus on creating professional growth opportunities at all levels.
Apply here!