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The BTS Experience


Join our team and benefit from
what Black Turtle offers.

We believe that the only way to provide exceptional citizen and customer experiences is by hiring and developing an exceptional team dedicated to creating those experiences. We invest in creating an environment where talented, dedicated people at all levels of experience in the industry can flourish.

Fun Work Environment

We work hard to make sure that our clients are satisfied but we strive to create an atmosphere that makes coming to work enjoyable and rewarding.

Opportunity to Grow

We believe in promoting from within and creating opportunities for our employees to focus on growing their career in the customer service field.

Continuing Education

We have created proprietary educational programs to help our team members at all levels learn the craft of delivering exceptional customer service and managing teams to that same goal.

Respect for Our People

The Black Turtle culture recognizes that excellence in customer service comes in many forms and we are dedicated to creating an environment where anyone with the skills and work ethic to do well will have a chance to excel and will be coached to ensure that they continue to develop their performance and capabilities.

Our People Have Fun!

Everyone wants to work at a place where they can be successful. At Black Turtle, success is all about being dedicated to creating exceptional customer service experiences on behalf of our clients.
Our people:
Are collaborative, creative and fun!
Demonstrate personal drive for performance, inspire and motivate others.
Are open-minded, honest, reliable and demonstrate high personal integrity.
Are accountable for their actions.
Respect our diverse culture.


Our Culture

What are our employees say about us

Marie says, “Love my job, positive people and I get to help people. Always motivating with rewards.”




Kimmy says, “BTS is one of those rare places that is memorable for the right reasons. Do yourself a favor and check them out. Internal promotion is a real thing here!”




Quality Specialist

John says, “Such a great place to work! Everyone is friendly, they work as a team, and everyone cares. I love it here!”




Check Our Job Opportunities

Click below to browse open opportunities for a career at BTS.

Open Opportunities

Our Values


We are accountable to our client’s mission, our co-workers and our partners.

Esprit De Corps

We have a common purpose to deliver best practices, resources and enduring capability to meet our client’s goals.


We are present and engaged, consistently seeking to demonstrate our commitment by contributing ideas and solutions to ensure success.


We value our environment, our diverse culture and each other through our words and our actions.


We comply with laws, regulations and good business practices – We do “what’s right, the right way, at the the right time”.