Our Leadership Team

Randy Bloxsome

Randy Bloxsome

Vice President, Finance & Administration

Randy Bloxsome brings more than 27 years of corporate finance, operations, and management experience to the BTS team. His extensive involvement with both large and small businesses, which covered public, private, commercial, and government contractor organizations affords him the ability to provide a wealth of experience and leadership in many areas ranging from strategic to financial to operations and analytics.
As the leader of the finance and administration team, Randy provides strategic input on the direction of the corporation as well as day-to-day financial planning, forecasting and analysis, implementation and the management of all human resources, information technology and compliance matters.
Before joining BTS, Randy was the Head of Financial Planning & Analysis for DXC’s public sector business focusing primarily on DoD and IC government clients. Previously, he was the CFO of a research consulting firm focusing on delivering high-end research and analytical services to the government sector. Randy was a part of several other industries and organizations throughout his career, always with a corporate financial focus to drive overall corporate efficiency and improvement.

Randy holds an MBA degree in finance from the American University, a BS degree in Business Administration from Bucknell University, and an executive education certificate in Corporate Strategy from MIT.

Tara Hough

Tara Hough

Director, Program Management

Tara has over 25 years in the contact center industry and brings a variety of leadership experiences in sales, client services, operations and finance to the BTS team. Over the course of her career, Tara has held a variety of positions in both inhouse and outsourced multi-channel contact centers. Tara has experience in starting sites from the ground up, including site selection, site build outs and implementation. Tara has had the opportunity to run call centers regionally in the US, near shore including( Mexico, Costa Rica and Columbia) and off shore (Manila, Cebu Philippines).

Prior is joining the team at BTS, Tara was with Sykes (BPO) for 13 years as an Executive Director. During her time at Sykes Tara had responsibly for up to 150 million in revenue and over 2000 employees on behalf of the company. As an Executive Director, Tara was required to ensure the strategic road map for her clients and employees was both profitable and contractually successful, meeting and exceeding key performance indicators and growing the business.
Tara has experience in government, commercial, telecom, financial and healthcare verticals in an omni channel environment, making her a great fit for the Black Turtle Program Management team, Clients, Customers and Employees.

Amanda Cascio

Amanda Cascio

Director, Human Resources

Amanda is an experienced strategic leader that leverages the interconnection of vision, leadership, people and systems to deliver results. She has over 20 years of leadership experience leading Human Resources departments in various companies and locations. Most recently, Amanda worked in the oil and gas industry in Anchorage Alaska leading and developed a strategic partnership between Operations and Human Resources to ensure the company’s profitability. Amanda has worked for several contact centers; Sykes, MCI and DIRECTV across the United States. In one of her DIRECTV roles she developed the share services model for Talent Acquisition for Customer Care and Home Services and her department hired and onboarded over 4000 employees annually. Amanda has Bachelor of Arts degree in Human Resources Management and has both SPHR and SCP certifications for senior level leaders in Human Resources.

Steve Gift

Steve Gift

Senior Director, Site Operations

Steve is the heart of our operations team and its focus on continuous improvement in the service of our clients and their stakeholders. In his 20th year managing in-sourced and outsourced Contact Center Operations, Steve brings a wealth of experiences that has allowed our Sandy, UT site to deliver exceptional results for our clients. Steve brings large-scale experience managing federal contact center operations highlighted by standing up and managing a 1600+ employee center for Vangent, Inc (now GDIT) in support of the 2010 US Census. He has had similar successes at scale in the private sector including management of a 500+ employee center for Time Warner, Inc and a 600+ employee center for Qwest Communications. His experiences span customer service, technical support, retention, and sales.

All of Steve’s experiences throughout his career have all been characterized by marked improvements in center performance in the key performance indicators he was being measured on. His focus on and track record for delivering these sorts of results make Steve a great leader and mentor capable of instilling the Black Turtle culture of continuous service improvement. His experience as a Senior Training Manager for America Online, responsible for the delivery and application of training to approximately 6,000 new hires and 10,000 returning employees annually provides the human counterpoint to his metrics-driven approach and makes him the ideal leader for Black Turtle Services operations.

Sean Tracy

Sean Tracy

Director, Client Services

Sean has over twenty years in the Contact Center industry and he brings the benefits and value of that experience to the strategic relationships he cultivates with Black Turtle Services clients. Over his career, Mr. Tracy has been a leader in outsourced operations for leading companies such as Convergys and Teleperformance. His expertise includes training, site operations, client and vendor management and business development. He knows not only what it takes to be successful running a contact center but how to ensure that our clients have the type of experience with Black Turtle that keeps them coming back.

Before coming to Black Turtle Services, Sean held Sr. Contact Center Operational positions where he was responsible for the successful managing and execution of high volume multi channel contact center operations, upwards of 500 employees. The reason he is an ideal choice to lead Black Turtle’s Client Management function is that he has proven experience to turn strategic vision into operationalize planning and implementation.