The BTS executive and management team have extensive experience with federal government agencies as well as Fortune 500 organizations. They bring an intimate knowledge of the health care industry – from private sector organizations to government health agencies. Our team members are true practitioners in this space, having all worked on key projects and initiatives for some of the biggest healthcare companies in the industry with a focus on improving the quality of the services delivered to our clients’ customers and beneficiaries.
The BTS management team has supported healthcare insurance plans including Blue Cross Blue Shield companies, government health agencies such as Centers for Medicare & Medicaid Services (CMS), and government health insurance processors such as National Government Services (a division of Well Point).
Featured Past Performances
Please, click each logo below to learn more about BTS’ work.
Blue Cross Blue Shield of Kansas
US Department of Agriculture
Centers for Medicare and Medicaid Services
Standing up a new federal program is a daunting task. Black Turtle Services, as a subcontractor to General Dynamics Information Technology (GDIT), stood up a large contact center from scratch to support a major new federal program. The site ramped up to a peak of over 900 customer service representatives and over 1000 employees total on a compressed timeframe. Black Turtle Services successfully hired and trained this large team as well as developing quality metrics and standard operating procedures to align to GDIT standards and those of the client agency. The team demonstrated a great deal of flexibility to meet rapidly changing hiring and training schedules as well as reacting to a rapidly changing program and adapting training materials and programs to ensure that callers received the most relevant and up-to-date information.
Helping improve the experience of America’s veterans as they return to civilian life is a Big Idea. As all Big Ideas do, the Warrior Gateway needed a great supporting team to build the Gateway from a compelling PowerPoint to a Business Plan to a Private Beta Site and finally to a Public Launch. Black Turtle Services has been integral to the definition, design, and development of the Warrior Gateway at every step along the way. The BTS team led the development of an award-winning technology solution, built and refined the Business Plan for presentation to Fortune 500 donors, and managed strategic partnerships with high profile partners like Easter Seals and the Veterans Administration.
Local media companies – newspapers, radio, network TV affiliates, etc. – have seen their business models transformed in recent years and many have struggled to adapt. When McGraw-Hill’s Broadcast division, comprised of four ABC affiliates, wanted to create a package of digital SMB offerings to expand the inventory they had to sell to what, for them, was a non-traditional customer, they brought in Black Turtle Services to build and implement a plan to serve this market.The BTS team worked with the MHB team to develop a multi-channel approach to selling and servicing numerous small business accounts to ensure that lower revenue customers were adding not only revenue to the top line but profit to the bottom line. The team built online sales and support sites for each local market with scalability to eventually allow for direct purchasing of SMB services.
BusinessWeek: Business Exchange
Central to BusinessWeek’s digital strategy in the wake of declining print advertising rates and the limited advertising inventory available in print and the online version of the magazine was the development of an audience sourced business news aggregation platform called the BusinessExchange. The BusinessExchange, which allows users to build topics of interest to business readers and aggregate content from all over the web to share and discuss represents an exceptional combination of advanced capabilities featuring unique partnerships. Black Turtle Services was an integral part of the innovation and development team for this award winning web platform. The BTS team participated in the product definition and then led a multi-vendor team to develop, test, and launch the site for BusinessWeek. Key to the project was understanding the target user community and ensuring that resulting platform would represent an outstanding user experience.