The BTS management team has supported healthcare insurance plans including Blue Cross Blue Shield companies, government health agencies such as Centers for Medicare & Medicaid Services (CMS), and government health insurance processors such as National Government Services (a division of Well Point).
In the Pipeline: Census 2020 Decennial
Federal Emergency Management Administration (FEMA)
Program Requirement and Solution: Black Turtle was tasked to provide omnichannel services of over 300 cleared agents responding to transactions, inquiries, and Tier 1 incidents from those needing direct support from Hurricanes Harvey, Maria, Irma, and the California State Wild Fires. Our fully managed operation includes infrastructure leveraging the FedRamp’d approved NICE InContact IVR / ACD telephony platform that is Section 508 compliant along with a robust CRM system. Black Turtle is proud to have been the first team ready to field calls from those affected by these natural disasters.
Centers for Medicare and Medicaid Services
Blue Cross Blue Shield of Kansas
US Department of Agriculture
Consumer Financial Protection Bureau