Contact Center Services

Black Turtle Services is a woman-owned small business dedicated to excellence in multi-channel contact center outsourcing and optimization for our federal and commercial clients.

At the core of our success is a data-driven focus on continuous operational improvement across all of the channels that you use.

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Who We Are

We help our clients deliver better citizen and stakeholder interaction channels by increasing first call resolution, seamlessly driving interactions to the right channel for the individual and the enterprise, and removing obstacles that have a negative impact on customer experience. Read More

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What We Do

BTS provides customer interaction services including call center, help desk, web chat, email response, SMS response, and self-service web portals for both information and transactions.

NAICS codes 541519 and 561422

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CRM Team with Manager

Join the Team

Join our rapidly growing team! We are hiring all levels of contact center staff from Director to Managers to Trainers to Agents. There is no selling and we offer competitive pay, paid benefits, extensive professional training, and a focus on creating professional growth opportunities at all levels.