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Delivering Superior Customer Experiences

Exclusive focus on building strong relationships for our clients with their most important stakeholders.

Focused on Multi-channel Optimization

Bringing the best of each channel to build better experiences.

Fueled by Growing Careers

Focus on career growth that attracts and retains great people.

Dedicated to Continuous Improvement

Proven data-driven methods drive down costs while improving customer satisfaction.

Contact Center Services

Black Turtle Services is a woman-owned small business dedicated to excellence in multi-channel contact center outsourcing and optimization for our federal and commercial clients. At the core of our success is a data-driven focus on continuous operational improvement across all of the channels that you use.

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About Black Turtle Services

Who We Are

We help our clients deliver better citizen and stakeholder interaction channels by increasing first call resolution, seamlessly driving interactions to the right channel for the individual and the enterprise, and removing obstacles that have a negative impact on customer experience. Read More

BTS Services

What We Do

BTS provides customer interaction services including call center, help desk, web chat, email response, SMS response, and self-service web portals for both information and transactions.
NAICS codes 541519 and 561422
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Join the Team

Join our rapidly growing team! We are hiring all levels of contact center staff from Director to Managers to Trainers to Agents. There is no selling and we offer competitive pay, paid benefits, extensive professional training, and a focus on creating professional growth opportunities at all levels.

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