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Proven Operational Best Practices

Our contact centers exceed standards through data-driven continuous improvement practices

Focused on Multi-channel Optimization

Build better customer experiences within budget and leveraging existing infrastructure

Performance-based Talent Management

Individuals and teams are rewarded for delivering KPIs and high-quality customer experiences

Commitment to Quality and Results

A holistic approach to training, monitoring, and coaching drives high performance teams focused on results

Contact Center Services

Black Turtle Services, LLC is an established woman-owned small business with wide-ranging experience in contact center operations. We pledge a seamless transition from your current operations, achievement of KPI within 30 days, continuous improvement in productivity, and a high-quality customer experience.

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About Black Turtle Services

Who We Are

We help our clients deliver better citizen and stakeholder interaction channels by increasing first call resolution, seamlessly driving interactions to the right channel for the individual and the enterprise, and removing obstacles that have a negative impact on customer experience. Read More
BTS Services

What We Do

BTS provides ISO-certified customer interaction services including call center, help desk, web chat, email response, SMS response, and self-service web portals for both information and transactions.
NAICS codes 541519 and 561422
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Join the Team

Join our rapidly growing team! We are hiring all levels of contact center staff from Director to Managers to Trainers to Agents. There is no selling and we offer competitive pay, paid benefits, extensive professional training, and a focus on creating professional growth opportunities at all levels. Apply here!
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