Black Turtle Services is a woman-owned small business dedicated to excellence in multi-channel contact center outsourcing and optimization for our federal and commercial clients.
At the core of our success is a data-driven focus on continuous operational improvement across all of the channels that you use.
We help our clients deliver better citizen and stakeholder interaction channels by increasing first call resolution, seamlessly driving interactions to the right channel for the individual and the enterprise, and removing obstacles that have a negative impact on customer experience. Read More
BTS provides customer interaction services including call center, help desk, web chat, email response, SMS response, and self-service web portals for both information and transactions.
NAICS codes 541519 and 561422
Join our rapidly growing team! We are hiring all levels of contact center staff from Director to Managers to Trainers to Agents. There is no selling and we offer competitive pay, paid benefits, extensive professional training, and a focus on creating professional growth opportunities at all levels.